- Ordering: To place an order on our website, you must be 18 years of age or older and have a valid shipping address within the United Kingdom excluding Northern Ireland.
- Payment: Payment must be made in full at the time of ordering. We accept major credit cards and PayPal.
- Shipping: We will ship your tree within 3-7 business days of receiving your order, unless by arrangement your delivery requires a longer lead time, which will be communicated to you. Shipping costs will be calculated at checkout.
- Returns: We do not accept returns on live trees. If you receive a damaged tree, please contact us within 48 hours of receiving the tree and we will work with you to resolve the issue.
- Warranty: We guarantee that your tree will be healthy and true to species upon arrival. We cannot guarantee growth or survival of the tree once it has been planted.
- Limitation of Liability: We shall not be liable for any indirect, special, or consequential damages arising out of or in connection with the sale of our products.
- Governing Law: These terms and conditions shall be governed by and construed in accordance with the laws of the United Kingdom.
- Changes to Terms and Conditions: We reserve the right to change these terms and conditions at any time.
- Contact Us: If you have any questions regarding these terms and conditions, please contact us via email or phone. Our contact information can be found on the website.
Contact us at firstname.lastname@example.org for questions related to refunds and returns.